Large Balance Account Representative

Company Name:
EMH Regional Medical Center
Large Balance Account Representative
Department: Patient Accounting
Schedule: Full-time
Shift: Days
Hours: varied - day shift
Job Details:
High School/GED


The Large Balance Account Representative will be responsible for the timely resolution of a portfolio of accounts normally containing 1,800 to 2,500 accounts. The portfolio will typically have a receivable value in the $6,000,000 to $8,000,000 range. The main goals of this position are to provide excellence in customer service while securing prompt and full payment from third party payers including Medicare and Medicaid.Position utilizes extensive healthcare experience to provide exceptional service to patients, internal and external customers and third party payers. Determines and estimates patient liabilities, conducts financial screening and patient interviews. Negotiates discounts and payment arrangements in accordance with hospital policy. This position works in a team environment where goals are measured by global success of the team. Promotes the concept of patient satisfaction by encouraging proficiency and pride in the team agenda.


High school diploma or equivalent.

Basic computer skills including typing/keyboarding and ability to proficiently use a variety of software applications such as Microsoft Office.

Exhibits proficient written, verbal and math skills.

Proven ability to work independently.

Excellent attitude toward customer service and public relations.

Background in Patient Accounts with Billing or Insurance Follow-up.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.